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– Why are my zoom breakout rooms not working – why are my zoom breakout rooms not working:

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If during your meeting breakout rooms are not working as expected, the following may be the cause:. If you want to pre-assign participants to breakout rooms when scheduling your meeting, first find out which email address is associated with the participant’s Zoom account. Read more about pre-assigning participants to breakout rooms. Invite Duke participants using their NetID duke. To ensure they’re logged in correctly, Duke participants should do the following:. Note: If the participant is unable to log in, they do not have a Duke Zoom account.

All Duke faculty, staff and students are eligible for an account. To obtain an account, users should do the following:. Non-Duke participants should make sure to join the meeting while logged in to the Zoom account that was invited. To avoid appearing as a guest and being unable to join a breakout room, participants should log in to the Zoom account that was invited.

Zoom client versions 5. To update the client, with the Zoom desktop application open, do the following:. Search form What can we help you with? Gomes, Jr. Zoom Meetings: Troubleshooting Breakout Rooms. If during your meeting breakout rooms are not working as expected, the following may be the cause: Inconsistent email addresses: The participant’s meeting invitation reflects a Zoom account email address different from the one that they are joining from e.

Guest anonymous participation: The participant has not logged into a Zoom account before joining, and appears as a guest. Outdated client: The participant has an older version of the Zoom client and is trying to self-select a breakout room. The Sign In window appears. Click Sign in with SSO. Enter duke for the company domain and click Continue. Follow the prompts to log in. Click Sign In.

Follow the prompts to log in with Duke credentials. If the user is eligible, the account is automatically created, and the Duke Zoom page appears and displays upcoming meetings. Once logged in, the user should re-attempt to join the meeting and visit a breakout room. Non-Duke participants Non-Duke participants should make sure to join the meeting while logged in to the Zoom account that was invited.

Guest participation To avoid appearing as a guest and being unable to join a breakout room, participants should log in to the Zoom account that was invited. Outdated client Zoom client versions 5. Follow the prompts to update and install the latest version. Article Number: KB

 
 

Why are my zoom breakout rooms not working – why are my zoom breakout rooms not working:.Breakout rooms troubleshooting guide

 

Explore products and tools for seamless collaboration across office and home working spaces. Discover hybrid solutions. Discover new ways to use Zoom solutions to power your modern workforce. Network with other Zoom users, and share your own product and industry insights. Get documentation on deploying, managing, and using the Zoom platform.

What’s New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. I am struggling because several of my meetings do not allow me to use breakout rooms, despite this option being enabled in the settings. This issue is inconsistent, as in some meetings breakout rooms are an option, but in others not.

I have admin rights to my account and cannot see how this situation can be happening and it is causing me a lot of stress! Mobile apps can be used but usually only by attendants and there are restrictions.

You can read more about it here:. Thanks for replying Zoomzoom I suppose my words weren’t quite precise enough: my computer and me are capable of setting up breakout rooms during a meeting and I for some meetings breakout rooms are an option for me to use. But my issue is that, despite the breakout room option being enabled in my settings, for some reason, some meetings do not allow me to use breakout rooms. I cannot understand how this can be!!! I am just on a Pro account, so cannot seem to access zoom tech support Unless I am misunderstanding something there?

Thanks for your help so far. It’d be great if you and I could sort this out! Web Ticket Request. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.

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Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Breakout rooms not working despite being enabled. Breakout rooms not working despite being enabled. Etis Observer. Hello I am struggling because several of my meetings do not allow me to use breakout rooms, despite this option being enabled in the settings.

All forum topics Previous Topic Next Topic. ZoomZoom Community Champion. Hi, Eti. Are you creating the Breakout Rooms before or during the meeting? If during the meeting, these are the requirements: Zoom desktop client: Windows: version 5.

Adjusting Breakout Rooms while they are open must be enabled for your account by Zoom, enabled in your Breakout Room settings , and have all participants connected through version 5. If before the meeting: Zoom desktop client Windows: version 5. Best regards, ZzZz. Hi, Etis. If your user account has a paid license, you can open a ticket or contact support via chat. Post Reply. Related Content.

 

Why are my zoom breakout rooms not working – why are my zoom breakout rooms not working:. Breakout rooms troubleshooting guide

 

Zoom natively allows you to create as many as 50 separate breakout sessions for close collaboration and small-group discussion. Go to zoom. If you cannot access the option to enable Breakout Rooms, contact your system admin and request that they enable it. The meeting host can be allowed to pre-assign Breakout Rooms when scheduling a meeting.

This option is great for hosts who already know how they want to group their participants. In the meeting toolbar, the host or co-host can click on the Breakout Rooms icon and access the following options to manage Breakout Rooms:. Inside the Breakout Room panel there is an Options menu with features to help you shape the Breakout Room experience.

These options include:. Once all your participants are in their Breakout Rooms, these features can help you manage the pace and flow of the sessions:. It is also important to remember that if the virtual meeting is being recorded to the cloud, it will only record the main room, regardless of what room the meeting host is in. If local recording is being used, it will record the room the participant who is recording is in. You must check for updates by hitting the Check for updates button on your profile pic.

By selecting the Automatically radio button you will automatically assign participants to breakout rooms. Participants can be manually assigned to breakouts rooms by selecting Manually radio button and clicking Rooms. Clients with obsolete values and higher may automatically choose breakout rooms.

You can update and install the latest version by following the prompts. The Meeting tab is accessed by clicking the mouse. By clicking the Breakout room toggle, this option will be enabled in the In Meeting Advanced section. Enable the change, after clicking a verification dialog box.

You must reinstall the same setting you used for the option after Grayed out at a level where it is locked for the account level. After Google Meet users experiencing issue with breakouts rooms not showing up, installation of the Meet Plus for Google Meet extension is the solution. You can get the extension from here if you want it. Other cool features included as well. Opening Hours : Mon – Fri: 8am – 5pm.

 
 

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