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We have a Zoom account that is shared by several people to host meetings. When logging into Zoom it often thinks that there is an unusual login and the hosts are asked to enter a verification code please see screenshot below. The verification code is sent to the account email that these hosts have no access to.

This is causing a lot of frustration and delays. Is there any way we can disable this logion verification? Thank you. Go to Solution. With Client Release 5. This feature is designed to avoid fraud and abuse. If for any reason, you are having issues logging in because of the feature above, please contact support so they can investigate and provide solutions as necessary.

Support can enable their 2FA in order to bypass the security feature mentioned above so that users can temporarily log in to their account. View solution in original post. Hi leopoldj thank you for your post here on the Zoom Community! Assuming this account you are signing in with does not go through a corporate Single Sign On SSO type login method, this setting can be modified in the Zoom portal. To modify this setting, an admin or the tenant owner can sign into the Zoom web portal, click on “Advanced” and then “Security”.

If this has answered your question to your satisfaction, please click the “Accept as Solution” button below but if not please reply and we can continue the discussion. Thank you! This is not related to 2FA. We don’t have 2FA enabled. This issue is about Zoom thinking at times that there is an unusual login attempt. Sorry, I wasn’t very clear about that.

Let me modify the question. Thank you leopoldj I appreciate the extra details. OTP is a security feature that Zoom implemented to help protect Zoom customers who use the work email and password log on type without Two Factor Authentication 2FA enabled. If Zoom detects that a user is logging into their account from an unusual or unknown location, Zoom will send the user an email with a One Time Password to enter into Zoom before they can access their account.

By doing so, this will potentially cut down account hijackings due to compromised or weak credentials. So basically this is a security feature built into the system and not something you can disable. We are an education company. We have about 12 paid licenses which is enough for the number of classes we run at the same time. However, we have about instructors. When an instructor is scheduled to teach a class we assign a Zoom user to them.

Hi leopoldj I can definitely understand. Perhaps you could create a shared mailbox to receive those emails. I wish I could be more helpful but this is not a recommended solution as I’m sure you can understand. But thank you for using Zoom to teach and we appreciate your input here on the community!

We have the exact same issue. Multiple instructors all over the country using our Zoom accounts to teach classes. We need the control and don’t want them using their personal zoom accounts. We then send the invitation to all the students. This OTP and 2-step verification is overkill. The Waiting Room is enough to keep unwanted people out of Zoom. I have exactly the same issue. I am admin for a charity community of members who need to be able to sign in to the shared Zoom account to start meetings.

This is a potential killer for us! Until a week ago, we were quite happily sharing our account, then things all changed. It seems as if everywhere on the face of the planet except a few home locations is deemed “suspicious”! The so-called “AI” is basically just looking up a list of known IP addresses and not considering the fact that people tend to work in different locations.

I don’t understand why Zoom think this change is necessary. If Microsoft did it or my email provider adopted the same overzealous, paranoid policy, then it would sound the death-knell for mobile communications. A simpler and less drastic solution would be to just send an email to the account holder warning them that someone had signed in from a suspicious location ie.

Apart from that, what if I use VPN? I will be sent a OTP everything I sign in. If zoom can’t disable this ridiculous feature then I must cancel my license. Hello, when this feature was implemented? I’m facing the same issue, there’s no way to avoid these verifications?

Hey Fabio I am struggling with the same issue!! We are a professional training company so we use Zoom to deliver online training sessions. Our licenses are shared between different trainers that deliver the session, some are in APAC, some are in Europe.

So this warning comes up whenever a different trainer signs in!!! This is so inconvenient as we can’t give access to that shared email to everyone I know the purpose is to increase security but this is just too much! They are trying to stop us from sharing accounts! Hi Jennifer Its been suggested to me but I dont even know how this would help?? For those of you having the same issue, you can open a support ticket with Zoom and ask them to enable ” allow login from multiple resources” feature in your account.

They can do that in the backend. Once this is enabled, login verification will go away. This unfortunately did not work. The Zoom agent said we could not avoid this, which is very frustrating as we also have multiple people logging into our multiple Pro accounts.

We need to get a resolution to this issue, as it sounds like it’s impacting many users! Hi there! The option to ‘allow login from multiple resources’ does not affect or disable OTP. If you are unable to use alternative sign-in methods, and have a use case for disabling OTP, please put in a support ticket requesting an exemption.

We had 2FA enabled to secure access to our account. I am the account admin and have disabled 2FA from the security settings but it is still requiring 2FA every time I log in.

I have tried re-enabling and disabling this several times but this issue still persists. See the screenshots below. Have you check if 2FA is enabled on that exact account? As an account admin, you can set the default settings but the user themselves can overwrite in their own account. Thank you Jennifer. I am actually referring to the admin account. I just logged in with that account on my phone to respond to this and had to go to the Authenticator to allow me log in.

This is something I am experiencing directly. Thank you for your response. The original post is not about 2FA. It was about unusual login verification which looks similar to 2FA but a different issue. I suggest you create a new post and ask this question.

I’m late to this party but just started having the same issue. Small nonprofit, multiple accounts but multiple users per account. Did anyone ever find a satisfactory solution?

The verification codes aren’t even coming through when I can access the related email.

 
 

 

How to join a Zoom meeting for the first time | Climate Action.

 

At the moment, we set up the emails to get auto-forwarded to 2 of us, then the teachers needs to text us if they need a code. It’s a pain. Hello, My name is Brandon. Thanks for joining the Zoom Community! This function is a security feature, so Zoom cannot disable it. Please see our blog on this subject that was published back on April 25th of this year. Well in that case, we will have no option but to cancel our subscriptions to zoom and go with Microsoft Teams instead.

Zoom enabled the security feature, so why can’t zoom just as simply disable it. It is causing havoc to many of your customers. Amazon, iTunes, apple, microsoft just issue emails with warnings when attempts to sign-in from “suspicious locations” are made, so instead of blocking the attempt and sending a OTP, why not just do that?

Apart from that, everywhere outside of the office has suddenly been decreed a suspicious location. What criteria does zoom use for a “suspicious location”? I was not aware, but apparently, there is a lot of user chatter about this. Note, that this is not a guarantee, it will still be up for approval by our Trust and Safety team. Let me ask the moderators to submit a support ticket on your behalf.

Anyone else on this thread, if you have a legitimate use case for the need to disable OTP from your account, please submit a support ticket and reference this thread. Thank you for your patience. Our team has temporarily disabled OTP globally as we re-evaluate.

For the time being OTP has been disabled on login. Please try logging in again, and If you are still having difficulties logging in, please let me know. That is a conversation that you should have with your AE from Zoom. This is not the correct forum for a conversation as such. I’m the original poster of this topic. We haven’t encountered any issues since the OTP feature was disabled yesterday.

It will take few days to know for sure if the OTP emails due to unusual login actually stopped. It’s not exactly clear from the two messages you have posted what kind of problems you are still having. I would like to know since it may affect us as well. Can you please provide more details about what problems you are still having? I was not aware, but apparently, there is a lot. I fear Zoom will do this again.

They will introduce new ‘features’, and try to sell them as ‘uniforming’ or as ‘security improvements’ – disrupting the day-to-day operations of their customers, and downplaying the aggravation caused as ‘chatter’, and trying to sell you.

One of our users experienced the “unusual sign-in detected” issue along with the OTP prompt. So, does this mean that OTP has been re-enabled? Are you sure it’s still turned off? We are still encountering users in our org EDU license that are experiencing the OTP verification requests last week and this week too. My organization experienced this OTP issue for the first time this morning, and it caused a major problem. It does not seem like it is disabled anymore. Our situation is the same as the original poster and several of the other posters.

Meeting hosts log in to a shared account with a license to initiate a meeting from several different computers. This has never been a problem until now. But unfortunately emails go to our office manager who wasn’t even in for the day yet, so it was impossible to get the needed OTP.

Generally, the people hosting are going to have no access to our office email account where the emails are sent. We can’t just leave the computer logged in all the time because as soon as another host logs in to another computer the original computer gets logged out. We can’t use multiple logins each with their own email account for OTP because we need to share licenses and as far as I know there is no way to share licenses between Zoom logins,.

This a major problem for us, and we would request that this feature be turned off again globally, that you provide a way to opt out, or you find a way that it would be able to be consistent with this use case multiple people logging in under same shared Zoom account with email account not accessible to those people.

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Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Re: How to disable login verification code. How to disable login verification code. Go to solution. Subzer01 Observer. All forum topics Previous Topic Next Topic. In response to jeremyjustin.

Thank you for the response. In response to leopoldj. RegisterMac Listener. FabioTomas Observer. Terri1 Observer. In response to FabioTomas. In response to Terri1. There’s a way to disable OTP? I’m trying to find. Its a zoom security issue and they aren’t offering any alternative.

JenniferLam Listener. Hi, I am struggling with the same issue!! Best regards Jennifer. In response to JenniferLam. Hi Terri, No, we don’t even have the 2FA enabled. SSO stands for Single sign-on, which is something you’d be assigned if you’re using a company’s Zoom account. Method 3. This app icon looks like a white video camera icon on a blue background that you’ll find on one of your Home screens, in the app drawer, or by searching. Tap Sign In. It’s in the lower right corner of your screen.

Tap Sign In if you used your email and password. To sign out, tap Settings next to a gear icon at the bottom of your screen, then tap your account listed at the top of the menu and select Sign Out at the bottom of the menu.

I’m old and my grandkids never call me, how can I convince them to Zoom with me so I can tell them how lonely I’ve been? If they like to play games, do that more often, with shared ones online. Add family safety or other parental apps to prevent them from playing inappropriate games. Tell stories together and have them tell you regularly that you want updates on what they’re doing.

Not Helpful 2 Helpful 1. Include your email address to get a message when this question is answered. You Might Also Like How to. How to. How to Share a Zoom Meeting Link About This Article. Written by:. Darlene Antonelli, MA. Co-authors: 7. Updated: October 19, Categories: Featured Articles Online Communications. Article Summary X 1. We have the same problem. We have therefore added emails to “User below can bypass SSO sign-in” but it does not work.

We have tested adresses with and without but with the same result. We can not figure out what is wrong. Most of the “bypass” mails were added before we started with SSO but it makes no difference. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.

Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting.

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How to login zoom without email.Can I login without Google or Facebook in Zoom App?

 
 
your email address the team can email you a Zoom meeting invitation a few days before the meeting. Alternatively, if you do not have internet access. Zoom is a free service that anyone can use, but you can control more of how it works when you register for an account. To sign up for Zoom, visit the Zoom. No! You don’t need an app to access Zoom. Type in , on the browser of your laptop or mobile device. You can join a meeting by entering the unique 9.

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